Ezi Cloud gives you the freedom to choose the most effective dialling method for your campaign. Select either preview or predictive dialler.
See the next call on the list and prepare for the upcoming conversation.
Maximise the efficiency and effectiveness of your call centre with predictive dialling. You can configure the rules and determine how many call attempts should be made at the same time.
Your Own Caller ID(s)
Build trust by adding a visible caller ID that clients can also use to return the call. Choose between the following options:
Enable inbound calls whilst simultaneously running outbound campaigns and keep wait times to a minimum during peak periods.
With Ezi Cloud’s seamless call blending functionality, you can have any number of inbound lines and create an overflow team to help manage inbound calls at peak times throughout the day.
Let your imagination run wild. Ezi Cloud enables you to create custom campaigns that meet your company’s needs.
Manage a number of campaigns at the same time, each with their own set up and address pool.
Create automated campaigns that go beyond the first call. With Ezi Cloud, you can include additional steps such as emails and webhooks.
Monitor the effectiveness of your campaigns anytime, anywhere with access to live status overviews and live data.
Automatically generate pre-defined or on-the-fly reports in a format that meets your needs.
Have real-time analytics at your fingertips to help you make decisions in a timely manner.
Easy Data Import and Export
Create your contacts by simply importing a list in spreadsheet format. This spreadsheet can contain any number of rows and columns, and Ezi Cloud will take care of the duplicates.
There is no need for technical personnel when it comes to exporting your data either. You can export your data into a custom structure thanks to an intuitive user interface.
APIs and Webhooks
Use webhooks to integrate Ezi Cloud with your other systems.
Monitoring Call Quality
You can monitor the performance of your team by listening silently to ongoing calls. The system also enables you to send a message to the agent.
One-way and two-way recording can be included as a regular part of your workflow or on an adhoc basis.
Scalable Cloud-Based Solution
As Ezi Cloud is a cloud-based system, it can be scaled to meet your needs at any given time and you will only end up paying for what you use.
Secure Data and Voice Encryption
Your data is completely secure, as all of the traffic is routed through a secure connection. We also use multiple servers to back up your data.
Supports Multiple Tenants
The Ezi Cloud system supports multiple tenants, meaning you can share campaign tasks with other call centres by giving them limited access.